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Aviation - Commercial

Introduction to the Airline Industry

IATA Introduction to the Airline Industry gives you the knowledge to start your career in the Airline Industry. The Course is designed for entry-level staff and will cover below topics:

  • The Airline Industry Today
  • Regulatory and Business Context
  • From Flying Machines to Airline Alliances: A Trip through History
  • Within the Airlines
  • All about Airports
  • Air Navigation Services (ANS)
  • Airplanes and Flight
  • Air Safety and Security
  • Future of the Industry

Airline Cabin Crew

This course is ideal for young professionals looking to get a head start in the profession, introducing the skills and responsibilities expected by the world’s leading airlines. Special emphasis is given to customer service and procedures for handling unusual situations during flight, with the final module of the course giving useful tips for completing the recruitment process.

  • Introduction to the airline industry
  • Air transport and flight operation
  • Crew responsibilities and cooperation
  • Managing abnormal and emergency situation Medical emergencies on board the aircraft
  • Dangerous goods
  • Aviation security
  • Customer service and interaction with passengers Airline catering and onboard retail services
  • Cabin crew professional development

Airline Customer Service

IATA Airline Customer Service gives you an edge with key customer service skills and become a better airline services provider. Course designed for all customer contact staff, covers the below topics:

  • Communication Skills
  • Customer Contact techniques
  • Dealing with Complaints
  • Managing stress
  • New Trends in customer service

Airline Marketing

IATA Airline Marketing provides you with the latest Marketing strategies and stay ahead of the competition. This course is designed for marketing managers, sales managers, customer program controllers, and general sales agents. It will cover below topics:

  • The Role of Marketing
  • The Marketing Environment
  • Marketing Research
  • Developing a Marketing Strategy
  • Developing the Marketing Plan
  • Airline Products and Services
  • Pricing Strategies and Demand Elasticity
  • Promoting Airline Products and Services
  • Distributing Airline Products & Services
  • Airline Alliances & Marketing Strategy
  • Marketing Management in Practice

Airline Finance & Accounting Management

IATA Airline Finance and Accounting Management gives you the basic knowledge of financial management and understand the role within the airline management team. This course will cover below topics:

  • Financial Management within Today’s Airlines Industry
  • The Role of Accounting in Airlines
  • Finance in the Organisation
  • Financial Ratio Analysis
  • Sources and Uses of Funds
  • Financial Control
  • Cash Management
  • Accounting Trends in the Airline Industry
  • The Cost Rebalance Program

Air Transport Fundamentals

Study how the air transportation system relates to airlines, airports, Civil Aviation Authorities and Air Navigation Services. This course provides insight into current trends and issues in civil aviation, such as aviation safety and security, law and new technology.

Topics include:

  • Overview of the Air Transportation System
  • Aviation Law
  • Role and Function of Civil Aviation Authority
  • Role and Function of Airlines
  • Role and Function of Airports
  • Role and Function of Air Navigation Services (ANS) Providers
  • The Impact of Technology on Air Transportation
  • The Future of Air Transportation

Passenger Ground Services

Learn what it takes to work at one of the airline industry's most visible airport positions and obtain the skills you need to provide assistance and related passenger services at the check-in, gate and concourse of your airport.

The course is designed to complement the training requirements outlined in the IATA Airport Handling Manual (AHM), the IATA Safety Audit for Ground Operations (ISAGO) and the IATA Passenger Services Conference Resolutions Manual (PSCRM)

  • Introduction to Airport & Airline Ground Operations
  • Computer Reservations and Departure Control Systems Function
  • Check-In Procedures for Passengers and their Baggage (Airport & Off-Site)
  • Conditions of Carriage, Boarding Procedures and Close-out Messaging
  • Dangerous Goods Regulations
  • Managing Passenger Interactions
  • Aviation Security Requirements for Passengers and Baggage
  • Enhanced Passenger Facilitation
  • Future in the Industry

Airline Revenue Management

IATA Airline Revenue Management gives you an opportunity to discover how legacy airlines and low-cost carriers apply basic principles of Airline Revenue Management. This course covers below topics:

  • Introduction to Revenue Management
  • Managing Airline Passenger Demand
  • Airline Pricing
  • Booking Class Assignment
  • Seat Inventory Control
  • Spoilage Management
  • Group Management
  • Scheduling and Capacity Adjustments
  • Product Distribution
  • A Revenue Management Organisation

Aviation - Operation

Airline Ramp Services

The aircraft servicing and ground handling basics you need to start a career on the ramp.

Ramp handling services ensure the efficient turnaround of aircraft so that flights stay on schedule. This course offers an introduction to ramp services as well as the ground handling standards and safety requirements you need to know to work safely on the ramp.

Whether you are new to the industry or a recent recruit, this course provides a solid foundation for further professional development in the field of ground operations.

  • Introduction to Airport Ramp Services
  • How an Airport Works
  • Aircraft Ground Handling
  • Aircraft Loading and Unloading
  • Wide-bodied, Containerized Aircraft and Dangerous Goods
  • Catering
  • Other Ground Handling Services
  • Airside Safety
  • Security
  • Future in the Industry

Airport Operations

Starting a career or wishing to expand your knowledge in airports? Get the essential knowledge you need to succeed. IATA Airport Operations provides you with the knowledge to grow your career in the management of Airport’s operations, designed for professionals aspiring a career in Airport Operations or recently appointed staff working for or at an Airport, will cover below topics:

  • Understanding the Airport
    - Airport Definition, Function, Customers and Partners
    - Airport Management and Operation
    - The Airport Business and its Economic Impact
    - Airport Master Planning
  • The Airport as an Operational System
    - The Airside
    - The Terminal Area
    - The Landside
    - Airport Certification
  • Security
    - Civil Aviation Security
    - Airport Security
    - Aircraft Operator's Security Program
    - Testing, Inspection & Audit
  • Support Services
  • Airport Issues and Challenges
    - Security Threats
    - Economics
    - Capacity
  • The Future of Airports

Ground Operations Management

IATA - UFTAA Ground Operations Management is the key to success for today’s airline and airport ground operations professionals. The Course is designed for ground operations professionals and anyone with experience in the field of ground handling or wanting to learn about managing ground operations at an airport. This course covers below topics:

  • Role and Responsibilities of a Station Manager
  • Airline and Airport Security
  • Fraud Prevention
  • Airside Safety
  • Baggage Handling Management
  • Passenger Handling Management
  • Airline Catering
  • Handling Agreements and Services for Other Airlines
  • People Management

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